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How to refund customs fees for US customers

If you paid an import duty or customs fee when receiving your tongue drum in the USA, we're happy to compensate it — all we ask is a short unboxing video. We love seeing the moment you open the box and try your drum for the first time. Those genuine reactions mean the world to us. And for you, it's a simple way to get your import duty covered.

How It Works

Step 1. Pay the import duty

When your package arrives in the US, you'll receive a notification to pay the import duty. Please pay it promptly to avoid any extra storage fees — once it's paid, your drum will continue on its way to you.

 

Step 2. Film a unboxing video of your Kosmosky drum (see our tips below)

 

Step 3. Post the video publicly on any social media platform: Instagram, TikTok, or YouTube

 

Step 4. Send us the following to info@kosmosky.com:

  • A link to your published video
  • The original video file
  • Any document showing the duty payment (it should include the purpose and the amount paid)

How Much We Compensate

  • If import duty is up to $50 — we refund 100% of the duty
  • If import duty is over $50 — we refund $50

Tips for a Great Unboxing Video

A 1–3 minute video is perfect. It doesn't have to be polished and you don't need professional equipment — a smartphone works perfectly. Here are a few things that help:

Film in good light
 
Natural daylight is your best friend. Face a window or step outside. Avoid filming in a dark room or with harsh overhead lighting
Keep it steady
 
Prop your phone against something stable, or ask someone to hold it. Shaky footage is hard to watch
Show the whole moment
 
Start with the sealed package and go all the way to your first sounds on the drum. The journey from box to first note is what makes it special
Let us hear the drum
 
Try to film in a quiet space so the sound of your Kosmosky comes through clearly
Be yourself
 
No script needed — your honest reaction is exactly what we're looking for
Vertical or horizontal
 
It doesn’t matter. If you feel up for filming a full horizontal review, that’s awesome! But a simple vertical video is perfect too

Important Conditions

  • Compensation is only available for videos that have been published publicly
  • The video must remain public (not set to private or friends-only)
  • By sending us your video, you give Kosmosky permission to use it on our social media and in advertising

See How Others Did It

Have questions? Reach out to us at info@kosmosky.com or via the chat on our website — we're always happy to help.

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